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Client Success
Client Success Manager
Chennai, IndiaFull-timeMid-level
Job Responsibilities
Own the relationship for a portfolio of client accounts post-engagement, making sure delivered work keeps creating value.
Coordinate between clients and our delivery teams to resolve issues and scope new work.
Track account health and spot opportunities to deepen the partnership before problems come up.
Job Requirements
- 3+ years in account management, client success, or a similar client-facing role
- Comfortable managing multiple accounts and priorities at once
- Clear written and verbal communication
- Basic technical fluency — you don't need to code, but you need to follow the conversation
Our Benefits
- Flexible hours
- Learning & development budget
- Health insurance
- Clear path to senior client partner roles
Nice to Have
- Experience at an agency, consultancy, or SaaS company
- Familiarity with CRM tools
- A second language relevant to our client base
Education & Experience
Bachelor's degree in Business, Communications, or equivalent practical experience.