Privacy Policy

This Privacy Policy explains how Innovoot Technologies Pvt. Ltd. ("Innovoot," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit innovoot.com (the "Platform") or use any of our services, including software development, digital marketing, consulting, and the Innovoot Platform product (collectively, the "Services").

By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and our Services.

This Privacy Policy applies to all visitors, prospects, and customers who access the Platform or engage Innovoot for consulting, development, or marketing services. It also covers information processed through the Innovoot Platform product where we manage websites, customer portals, CRM data, bookings, payments, or WhatsApp and email communications on a customer's behalf.

If you access our Services on behalf of a company or organization, you confirm that you are authorized to accept this Privacy Policy on that organization's behalf.

We collect information you provide directly — such as your name, email, phone number, company details, and project requirements — when you submit an enquiry, book a strategy call, or sign up for our Services.

We also collect information automatically, including device, browser, pages visited, and usage analytics, through cookies and similar technologies. Where we deliver Services that require access to your business systems — such as CRM records, website content, or advertising accounts — we process the data required to perform that work.

We use this information to respond to enquiries, deliver and improve our Services, personalize communications, process payments, and comply with legal obligations.

By providing your contact details, you consent to receive service updates and project communications from Innovoot, and — where you have opted in — marketing communications. You may withdraw consent for marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

You are responsible for the accuracy of the information you provide to us and for keeping any account credentials confidential. You agree not to misuse the Platform, attempt unauthorized access to our systems, or use our Services for unlawful purposes.

If Innovoot is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and of any resulting change in how your information is handled.

Where you have opted in, we may use your contact information to share updates about our Services, industry insights, and offers. Where we manage advertising or messaging campaigns on your behalf — for example, through our Performance Marketing, SMS, WhatsApp, or Email Marketing services — we process the data required to run and report on those campaigns strictly for the purposes you have authorized.

You may opt out of marketing communications at any time. We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, meet contractual or legal obligations, or resolve disputes, after which it is securely deleted or anonymized.

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.

We do not sell, rent, or share your personal information with third parties for their own unsolicited marketing purposes. Any commercial communication you receive from us will always include a means to opt out.

All content on the Platform, including text, graphics, logos, and software, is the property of Innovoot or its licensors and is protected by applicable intellectual property laws. You may not reproduce or distribute this content without our prior written consent.

We implement industry-standard technical and organizational measures — including encryption, access controls, and regular security reviews — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

This Privacy Policy is governed by the laws of India. Any disputes arising from this Policy will be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.

In accordance with applicable data protection regulations, we have appointed a Grievance Officer to address concerns regarding this Privacy Policy or the handling of your personal information. You may reach our Grievance Officer at privacy@innovoot.com.

Where our Services involve connecting to your Google Business Profile, Google Ads, or other Google services on your behalf — for example, as part of our Performance Marketing or CRM integration services — we request only the specific permissions needed to perform the agreed work, and only after you have explicitly granted consent through Google's own authorization flow.

We use this access solely to manage the campaigns, listings, or integrations you have authorized, and we do not use Google user data for any purpose beyond delivering the Service you requested. You may revoke this access at any time through your Google Account security settings.

Where our Services involve connecting to your Facebook Page, Instagram Business account, or WhatsApp Business Account — for example, as part of our WhatsApp Marketing, Content Marketing, or advertising services — we request access only to the permissions required to deliver the agreed Service, subject to your explicit authorization through Meta's consent flow.

Data accessed through Meta platforms is used only to manage the campaigns, messaging, or integrations you have authorized, and is handled in accordance with Meta's Platform Terms and Developer Policies. You may revoke Innovoot's access at any time through your Meta Business Settings.