Improving Patient Experience with a Digital Platform
Sunrise Multispecialty Clinics
45%
Increase in Patient Satisfaction
30%
Reduction in Wait Time
25%
Growth in Online Appointments
The Challenge
Sunrise Multispecialty Clinics was losing patients to long phone queues and a booking process that required staff to manually confirm every appointment. Front-desk teams were overwhelmed, and patients frequently gave up before reaching a human.
The Solution
We built a WhatsApp-based booking and reminder system integrated with their existing scheduling software, along with a lightweight patient portal for managing appointments, prescriptions, and billing without a phone call.
The Results
Appointment confirmations now happen automatically within minutes of booking
Front-desk staff reallocated to in-person patient care instead of phone triage
No-show rates dropped as reminder messages replaced manual follow-up calls
“Our front desk used to be a bottleneck. Now most patients book, confirm, and get reminders without ever calling us.”
Dr. Meera Iyer
Operations Director, Sunrise Multispecialty Clinics
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